Terms & Conditions

Your Nutritional Therapist will go through these terms of business with you in the first consultation together. Please speak with us if there is anything you would like clarified. At this time you are required to sign to agree to our terms and conditions.

In your first session we will discuss and agree the support you require from your Nutritional Therapist, working together we will review the progress and aims as we go along.

Payment

Fees are agreed in advance of the appointment and are paid in full in advance of an appointment (both online or in-person appointments). Package fees are paid in full in advance of the first appointment unless a payment plan has been agreed and is in place.

Payments can be made by bank transfer, debit or credit cards.

Cancellations

You are required to pay for sessions that are missed (“no-show”) or cancelled with less than 48 hours’ notice. A 100% cancellation charge applies if appointments are cancelled with less than 48hrs notice. Non-attendance of an appointment will also be charged in full.

If you do need to cancel an appointment please let your Nutritional Therapist know at the earliest convenience so we can reschedule your appointment. You can do this by emailing: emma-jayne@ejadamsnutrition.com.

A 15-minute waiting timeframe will be applied to all sessions. Once 15 minutes of your appointment have elapsed, and you haven't arrived at your session, the session will be ended and classified as a 'no-show'. No-shows will be charged in full. Refunds and reschedule options will not be offered for no-shows.

It is your responsibility to have a working internet connection for online consultations and those via telephone. Full consultation charges will apply for scheduled sessions that are unable to connect. There are no additional charges for phone consultations to a UK landline or mobile number.

Consultation Safety

The practitioner reserves the right to terminate the consultation at their discretion if the client exhibits hostile, aggressive, or threatening behaviour, or is under the influence of drugs or alcohol, thereby impairing their ability to engage in the consultation safely and effectively.

Confidentiality

The confidentiality of our clients is treated seriously at Emma-Jayne Adams Nutrition. The Registered Nutritional Therapy Practitioner (RNTP) will keep your personal information confidential and secure following the UK GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent.

There are however, some limits and exceptions to confidentiality. If the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information onto an appropriate authority using the legal basis of vital interest.

At your initial consultation you will be asked to provide your GP’s contact details, as someone we may contact. Emma-Jayne Adams Nutrition keeps a record of your name, contact details and dates and times of appointments. Your Nutritional Therapist is required to keep brief notes about the focus of your work, which are kept securely. Any reports produced by Emma-Jayne Adams Nutrition to evaluate the service will contain anonymised data and will not contain any identifying information of clients. Please refer to the Privacy Policy for more details.

Complaints & Concerns

If have any concerns or problems with the service provided, which you have not been able to resolve with your Nutritional Therapist, you may raise this by emailing emma-jayne@ejadamsnutrition.com who will support you in finding a resolution.

Scope of Practice

Emma-Jayne Adams Nutrition practices in accordance with the British Association for Nutrition and Lifestyle Medicine’s ethical framework.

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows us to work with individuals to address nutritional balance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach.

We will never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to a medical professional. We will also frequently work alongside a medical professional and communicate with other healthcare professionals involved in a client’s care to explain any nutritional therapy programme that has been provided.

We request that our clients note the following

The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar Nutritional therapy programme.
Nutritional advice and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
Nutritional advice is not a substitute for professional medical advice and/or treatment.
Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.
Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.
This document only covers the practice of nutritional therapy within this consultation, and your Nutritional Therapist will make it clear if he or she intends to step outside this boundary by referring you to other specialist consultants.

The client understands and agrees to the following

I (‘the Client’) am responsible for contacting my GP about any health concerns.
I give permission for Emma-Jayne Adams Nutrition to contact my GP regarding any agreed aspects of my case.
If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my Nutritional Therapist. This is necessary because of any possible reaction between medications and the nutritional programme.
It is important that I tell my Nutritional Therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.
If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact Emma-Jayne Adams Nutrition promptly for clarification.
I must contact my Nutritional Therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
Recording consultations using any form of electronic media is not permitted without the written consent of both me and my Nutritional Therapist.
It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.

Intellectual Property

All resources provided (including guidance fact sheets, slides, and handouts) during 1:1 consultations, events or via the website are for personal use only and are not to be copied or resold. Slides, videos and resources provided (including from events) cannot be shared without written permission from Emma-Jayne Adams.

Use of programme or course consent

Permission is granted to temporarily download one copy of any downloadable materials for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not modify, copy or share the materials; You are not permitted to use the materials for any commercial purpose, or for any public display (commercial or non-commercial); You are not permitted to remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or ‘mirror’ the materials on any other server. Doing so may result in a ‘Cease and Desist’ letter from a legal representative.